Cancellation/Refund Policy

At Tanimaa, we strive to provide our customers with the highest quality products and a smooth shopping experience. Please read our Cancellation and Refund Policy carefully before placing an order.

1. Order Cancellation

Before Shipping: Orders can be cancelled within 12 hours of placing the order by contacting our support team at tanimaa.handmade@gmail.com or via our contact page. If your order has not yet been shipped, we will cancel it and initiate a full refund.
After Shipping: Once the order has been shipped, cancellation is not possible. You may still be eligible for a return or exchange (see Return Policy).

2. Refund Policy

Damaged or Incorrect Product: If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photos at tanimaa.handmade@gmail.com. After verification, we will initiate a replacement or full refund.
Non-Returnable Items: Some items such as personal care products, customized items, or items marked "Final Sale" are non-returnable and non-refundable.
Refund Timeline: Approved refunds will be processed within 5-7 business days to the original method of payment.

3. Return Conditions

To be eligible for a return:

The item must be unused, unwashed, and in original condition with tags and packaging intact.
Return requests must be raised within 7 days of delivery.
Return shipping costs (if applicable) are to be borne by the customer unless the return is due to an error on our part.